Job title: National Individual Consultancy on ICT technical support for the UNICEF Office in Turkmenistan

Job no: 561061

Contract type: Consultant

Level: Consultancy

Location: Turkmenistan

Categories: Information Communication Technology

Deadline: 26 Apr 2023 West Asia Standard Time

Work Assignment Overview: 

• ICT Support Consultants at this level perform a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff
• Providing first-level support that includes receiving, processing and logging service requests.
• Managing lifecycle of ICT incidents assigned to him/her.
• Creating and assigning work orders.
• Maintaining and updating files (electronic and paper) and internal databases.
• Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.
• Providing support in conferencing with ICT and audiovisual equipment as and when requested
• Performing other duties as assigned by the Supervisor.

Minimal ICT Administration:

• Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment.
• Assisting in routine operation and monitoring of server systems.
• Providing second-level user support/troubleshooting.
• Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary.
• Performing backups of servers following standard backup procedures.
• Assisting in the generation of computer reports.
• Providing technical training and support to end-users

Minimum qualifications required:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in providing technical support for IT infrastructure, software applications, and hardware.
• Strong knowledge of computer systems, servers, and peripherals.
• Excellent troubleshooting skills and ability to solve technical issues quickly.
• Strong communication skills to interact effectively with end-users and other members of the IT team.
• Knowledge of IT policies and procedures to ensure the security and integrity of data.
• Ability to work independently and as part of a team.
• Willingness to work outside regular hours when required.
• Ability to adapt to changing technologies and requirements.
• Fluent knowledge of English and Russian

To get additional information and apply for the position, please follow the link.