Job title: ICT Associate

Job Identification: 17198

Location: Ashkhabad, Turkmenistan

Apply Before: 04/10/2024, 06:59 AM

Degree Level: Secondary School Leaving Certificate

Job Schedule: Full time

Agency: UNDP

Grade: NPSA-7

Vacancy Type: National Personnel Service Agreement

Practice Area: Governance

Bureau: Regional Bureau for Europe and the CIS

Contract Duration: 1 Year

Job Category: Information Technology

Duties and Responsibilities

The main goal is to provide technical support to SCST team and ensure error-free operation of ASYCUDA system at the level of customs headquarters, regional offices and customs posts, and to help establish a user support service. The ICT Associate will report to the Project Analyst / Digitalization & Innovation and will work from the ASYCUDA Implementation Office located in the State Customs Service headquarters building (138 Archabil Ave., Ashgabat).

The ASYCUDA ICT Associate will assist and provide substantive support to UNCTAD and SCST under two areas of work:

Providing regular functions to facilitate the implementation of the ASYCUDA system:

• Daily maintenance and administration of the ASYCUDA system to ensure its availability.
• Refinement of ASYCUDA modules and development of new applications to improve the efficiency of the system, training of national staff in the technical aspects of working with the system modules.
• Participation in solving technical problems related to information technology, equipment, viruses, system failures.
• Preparation of design and technical documentation and technical user manuals.
• Monitoring of the infrastructure of information computer technologies at the customs headquarters and at the places of customs posts.
• Performing other technical support functions as needed.

Assistance in the compilation and analysis of data on the implementation of the ASYCUDA system:

• Weekly reporting, testing, and tuning.
• Assistance to the ASYCUDA Implementation Office in synchronization of statistical tables.
• Performance of other technical tasks related to the development of statistical reports.
• Training of administrators and end users of ASYCUDA to ensure the full functionality of the system and the independent work of specialists of the State Customs Service of Turkmenistan.

Required Skills and Experience

Education

• Secondary education with formal training in IT systems, business software and/or web-based applications. Certification in CCNA, MSCA, MCSE or MCP is an asset.
• Bachelor’s degree in information communication technology, electronic engineering, mathematics or other related fields will be given due consideration but is not a requirement.

Experience

• Minimum 7 years (with Secondary education) or 4 years (with Bachelor´s degree) of relevant work experience in the field of information technology, analysis, design, development and support of enterprise software products.

Language

• Good working knowledge of English, Russian and Turkmen is required.

Required Skills

• Experience with customer support such as help desk or similar.

Desired Skills

• Experience in providing IT services to government organizations or working in public sector will be considered a strong advantage.
• Knowledge of Java, PHP, SQL, Linux, HTML, server programming, ORACLE and database information system will be considered as a strong advantage.
• Knowledge and practical experience in Internet based platform is a strong asset.
• The ability to provide technical support for both technical and non-technical professionals is a significant advantage.

Professional Certificates

• Certification in CCNA, MSCA, MCSE or MCP is an asset.

To get additional information and apply for the position, please follow the link.