Hiring Office: UNFPA Turkmenistan CO

Title: Service Coordinator

The functions of a Specialist on psychological counselling include the following:

Preparatory work:

• Participation in induction training and advanced training courses organized by the UNFPA and NRCST;
• Within the Family Support Centers in the NRCST in Ashgabat and five regional offices establish a system of providing social support to women experiencing domestic violence, which will include Call services, psychosocial consultations, as well as social support and case management for women experiencing domestic violence and in need of appropriate services;
• Organize and provide professional guidance and advanced training for personnel involved in the provision of services;
• Establish a reporting system for services.

Service delivery:

• Ensure effective management, coordination and delivery of support services to users, including women and girls;
• Monitor the progress of service delivery and make necessary adjustments in agreement with the UNFPA country office;
• Ensure proper quality of services and efficient use of resources;
• Organize and facilitate regular training, professional development and orientation for service delivery staff;
• Create and maintain a network with social workers of the Ministry of Labor and Social Protection of the Population, local police authorities, reproductive health offices and health service providers, local employment departments, individual entrepreneurs, public organizations and other organizations to provide support for service delivery;
• Conduct outreach activities to raise awareness and support services;
• Ensure appropriate accountability and reporting of all employees involved in the provision of social services.

Continuous professional development and reporting:

• Be informed about the goals, objectives and work of UNFPA, IFRCC and NRCST, interact with UNFPA and NRCST staff as a full member of the team;
• Participate in trainings and other events to improve professional skills in psychological support, maintaining call services and social services;
• Ensure the accurate maintenance of the records for each case/case and ensure records are completed and updated daily/weekly to ensure quality reporting;
• Monitor information management, ensuring the collection and presentation of quality information using consistent data collection system tools;
• Ensure the confidentiality of all work with clients and compliance with ethical standards;
• Store all documents (reports, files, etc.) in a safe place;
• Provide monthly reports based on agreed data collection methodology. The report should include quantitative information, analysis and recommendations.

Duration and working schedule: 9 months from June 20, 2024 to March 20, 2025

Place where services are to be delivered: The building of the NRCST in Ashgabat

Required expertise, qualifications and competencies, including language requirements:

Education:

Bachelor's degree in psychology, social work, sociology, medical or pedagogical education, law, economics and other humanities.

Experience:

• Five years of work in project management, NGO, NRCST, in particular;
• Including at least 3 years of experience providing services to vulnerable groups, including women, older people and adolescents in difficult life situations;
• Knowledge of gender issues and experience working in an intercultural environment;
• Experience in international organizations is welcomed;
• Excellent knowledge of Turkmen and Russian languages;
• Knowledge of computer programs

To get additional information and apply for the position, please follow the link.